With so many different services on the market, choosing a television provider can be overwhelming. Fortunately, if you take the time to make an informed decision, an industry winner quickly becomes apparent–DISH Network. For those of you who are still on the fence, let’s compare Charter Spectrum Cable and DISH Network in three different categories: technology, value and service.
DISH Network’s Hopper 3 is one of the most powerful DVRs on the market. The Hopper 3 offers 500 hours of HD storage (Charter offers 60). With that much storage space, and the ability to record up to 16 different shows at once, you’ll never have to miss an episode again. DISH also offers AutoHop, a commercial skip feature for any primetime show! Record a show on ABC, CBS, FOX, or NBC and if you watch it 24 hours after the original airtime, the Hopper will skip all the commercials. Once you’ve experienced that feature, it becomes an essential part of the TV viewing experience.
If what you’re looking for isn’t on live television, DISH’s on-demand service offers a robust catalog of both classic and contemporary titles. Not only that, but with DISH’s mobile app, DISH Anywhere™ and the HopperGO mobile flash drive, you can watch any recorded shows, live TV or on-demand titles anywhere, on any device, at any time.
As if that wasn’t enough, DISH also offers wireless receivers, Bluetooth audio and remote locators: all services you will not find at Charter Cable. If you’re comparing the technology of these two television providers, DISH Network comes out on top every time.
Value is a combination of channels, features and cost. DISH Network blows Charter out of the water in every category.
DISH’s America’s Top 120 package touts over 190 channels, while Charter’s Select package only offers 125+. While both providers will give you ESPN, you will get so much more in sports and entertainment from DISH. And with the ability to watch four channels on one screen, you’ll never miss a touchdown again.
Now let’s look at the price. DISH Network offers a two-year price guarantee; this means the TV price you pay the first month is the same TV price you pay for two full years. Charter Spectrum operates on a scaling billing system. This means that you pay one fee for the first 12 months but on the 13th month the rate often increases. On top of that, Time Warner Cable’s practice of nickel-and-diming customers for various fees — such as fees for local channels as well as Broadcast TV fees, and monthly service charges — seems to have been continued under it’s new owner, Charter Spectrum, while DISH provides all of these at no extra cost to you. Unlike DISH, Charter does not provide your first receiver free, so you’ll pay an increased DVR fee, not even including local channels or the monthly fee of $6.99 for every TV receiver in your home. DISH offers those things and more free of charge. When you add up the guaranteed costs of a full 24-month contract compared to the competition’s variable 12-month rate, DISH Network clearly has the better value with an average savings of more than $1,000 over Charter Spectrum.
DISH Network has the highest-rated customer service in the industry and has ranked consistently higher than Charter in the ACSI rankings since 2010 in the following categories: call center satisfaction, website satisfaction, clearest bill to understand, and lowest customer complaint rate. Charter can’t provide nationwide service and free standard professional installation! DISH Network does. They’ll send a certified professional to your home (usually within 24 hours) to set up your hardware and teach you how to use it! They’ll be onsite to help you troubleshoot and won’t leave until everything is running smoothly. DISH Network sets the standard for service in the television provider industry, Charter can’t even claim third place.
We get that choosing a television provider is a big decision, and it’s important to do your research. If you do, you’ll see that whether you compare the value, the service, or the technology offered by DISH Network and Charter Cable, DISH Network is the best pick. If you need a new television provider, buy DISH Network.