The arrival windows that service technicians give customers are notoriously long, and over time that has had a severely negative impact on customer satisfaction. No company knows this better than Comcast, who has been working hard to reverse a rather negative reputation around their customer service. Comcast recently released a new tool that is designed […]
Tag: Customer Service
The Key To A Successful Television Subscription Company? Customer Service.
Customer service and cable television have rarely been used together to form a positive sentence. However, a new study shows that customer service just might be the key to a successful television subscription company. Conversely, poor customer service seems to have a negative effect on subscriber retention rates. A new survey by Paywizard found that […]
AT&T Addresses DirecTV Now Complaints
DirecTV Now is supposed to be AT&T’s streaming alternative to satellite or cable services, but an array of technical issues besetting the service are making it a more difficult choice for consumers. DirecTV Now offers various channel packages, internet streaming and doesn’t consume data for AT&T users; which you would think makes the service a […]